Frequently Asked Questions

General Information

WHAT DEVICES ARE COMPATIBLE WITH OMNICHARGE POWER BANKS?

Compatible devices vary from product to product. Visit the details section of each power bank for more information on compatible devices. For example, our Omni 20+ has five ports: 100W AC, 60W USB-C, 150W DC PORT, and two 18W USB-A ports. Any device matching one of those ports and wattages should work just fine.

ARE OMNICHARGE POWER BANKS ALLOWED ON AIRPLANES?

Generally, Omnicharge power banks are allowed on airplanes. Individual airline requirements may vary, but the standard across most airlines is that for up to 100Wh there aren't any restrictions. Between 100Wh-150Wh you need airline approval, which mostly just means you need to fill out a form at check-in, and you can take up to two devices with you. See theAmerican Airlines guidelinesas an example. (Click the batteries section.)

DO OMNICHARGE PRODUCTS COME WITH WARRANTIES?

Yes. All Omnicharge products come with a limited one-yearwarranty.

HOW LONG DO THE PRODUCTS LAST?

Omnicharge devices use only top-tier materials, including high-quality lithium-ion battery cells, to ensure our products can endure frequent use. With proper care, you can expect many years of use.

WHERE DOES OMNICHARGE SHIP?

We ship globally to many countries around the world - you can find the available shipping countries at checkout. You may also be able tofind a local shopto buy Omnicharge products in person.

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the product(s) being bought and the buyer’s location. Please visit our product page and add a product to your cart to check pricing for your specific country.

HOW SOON SHOULD I EXPECT TO RECEIVE MY ORDER?

Our rate of delivery depends on the destination country. Within the US, we usually expect around 1 week delivery time. Outside the US, it can take anywhere from 2-4 weeks, depending on where the product is shipped to and from.

DOES OMNICHARGE SELL ACCESSORIES?

Yes! Support your Omnicharge power bank with cases, cords, and more from our collection of premiumaccessories.

WHAT DO mAh AND wH MEAN?

mAh and Wh are both terms that describe the capacity of a battery. mAh, or milliamp-hour, does not account for battery voltage, so a Wh, or watt-hour, is generally more reliable as a metric. (mWh=mAh x volts). For Wh, a higher number always means a device has more capacity, but with mAh, it might not be that simple.

HOW LONG DOES IT TAKE TO RECHARGE A POWER BANK?

All Omnicharge products will fully recharge within 2-4 hours, depending on the product. We pride ourselves on having both high-powered output and input. All of our power banks also offer pass-through capabilities, allowing them to charge other devices while being recharged themselves.

HOW FAST CAN OMNICHARGE POWER BANKS CHARGE MY DEVICES?

In general, an Omnicharge power bank can charge your device just as fast as any standard wall outlet. Speeds vary depending on how many devices you have charging at once and what kind of devices you are charging.

CAN OMNICHARGE POWER BANKS CHARGE DEVICES WHILE THEY ARE ALSO BEING CHARGED?

Yes, our power banks all support pass-through charging.

CAN I USE YOUR POWER BANKS INTERNATIONALLY?

Yes, all Omnicharge products can be recharged anywhere across the world. The Omnicharge AC output comes in two models, 120V and 230V, and our fast international charger comes with removable plugs so it can be used in any country. When charging international equipment with the AC output, please check your device's charging specifications first.

HOW CAN I RECYCLE OLD POWER BANKS?

Please dispose of the battery properly. Old power banks need to be disposed of through an electronics waste program at your local waste management center. Please do not toss your old Omnicharges in the trash.

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